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Analytics Dashboard

Monitor your integration’s performance, user engagement, and effectiveness through comprehensive analytics.

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Key Metrics

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Usage Statistics

Total Conversations

Number of conversations initiated with your integration

Messages Exchanged

Total messages sent and received

Active Users

Unique users who have interacted with your integration

Response Time

Average time for your integration to respond

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Quality Metrics

User Satisfaction

Based on thumbs up/down feedback and ratings

Resolution Rate

Percentage of queries successfully resolved

Knowledge Base Hit Rate

How often queries find relevant information

Escalation Rate

Percentage of conversations escalated to human support

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Conversation Analytics

View the most common topics and questions users ask:
  • Top Keywords: Most frequently mentioned terms
  • Category Breakdown: Questions grouped by knowledge base categories
  • Trending Topics: Rising topics over time
  • Unanswered Questions: Queries that couldn’t be resolved

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User Journey Analysis

Track how users interact with your integration:
  • Entry Points: How users start conversations (widget, trigger buttons, etc.)
  • Conversation Length: Average number of messages per conversation
  • Drop-off Points: Where users typically end conversations
  • Success Paths: Common patterns in successful interactions

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Performance Monitoring

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Response Quality

Monitor the quality of your integration’s responses: 
**Quality Indicators:**
- Relevance Score: How well responses match user queries
- Completeness: Whether responses fully address questions
- Accuracy: Factual correctness of provided information
- Helpfulness: User-rated usefulness of responses

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Technical Performance

Track technical aspects of your integration:
MetricDescriptionTarget
Response TimeTime to generate responses< 3 seconds
UptimeIntegration availability> 99.9%
Error RateFailed requests/responses< 1%
API UsageRate of API calls and limitsWithin quotas

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User Feedback

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Rating System

Users can provide feedback through:
  • Thumbs Up/Down: Quick reaction-based feedback
  • Star Ratings: 1-5 star rating system for conversations
  • Written Feedback: Detailed comments and suggestions
  • Follow-up Surveys: Post-conversation satisfaction surveys

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Feedback Analysis

  • Sentiment Analysis: Overall user sentiment trends
  • Common Complaints: Recurring issues or frustrations
  • Feature Requests: User suggestions for improvements
  • Success Stories: Positive feedback and testimonials

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Reporting Features

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Automated Reports

Schedule regular reports delivered to your team:
  • Daily Summaries: Key metrics and highlights
  • Weekly Performance: Trends and comparisons
  • Monthly Analytics: Comprehensive performance analysis
  • Custom Reports: Tailored reports for specific needs

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Export Options

Export data for external analysis:
  • CSV Export: Raw data for spreadsheet analysis
  • PDF Reports: Formatted reports for sharing
  • API Access: Programmatic access to analytics data
  • Dashboard Embeds: Embed charts in your own tools

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Optimization Insights

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Knowledge Base Gaps

Identify areas where your knowledge base needs improvement:
  • Missing Information: Topics users ask about but aren’t covered
  • Outdated Content: Information that may need updating
  • Low-performing Articles: Content that rarely satisfies users
  • Popular Content: Your most valuable knowledge base items

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Prompt Optimization

Use analytics to improve your integration’s prompts:
  • Response Patterns: Common response structures and effectiveness
  • User Preferences: How users respond to different communication styles
  • Success Factors: What makes some responses more successful
  • Iteration Testing: A/B test different prompt variations

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Advanced Analytics

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Custom Events

Track custom events specific to your use case: 
// Track custom events
window.KnowFlowAnalytics.track('product_inquiry', {
  product: 'Pro Plan',
  user_type: 'trial_user',
  conversation_id: 'conv_123'
});

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Integration with External Tools

Connect analytics to your existing tools:
  • Google Analytics: Track widget interactions as events
  • Mixpanel/Amplitude: Send conversation data to product analytics
  • CRM Integration: Update customer records with interaction data
  • Support Tools: Sync with Zendesk, Intercom, etc.

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Best Practices

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Monitoring Strategy

  • Set Baselines: Establish initial performance benchmarks
  • Regular Reviews: Schedule weekly/monthly analytics reviews
  • Alert Thresholds: Set up alerts for significant metric changes
  • Continuous Improvement: Use insights to iterate and optimize

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Privacy Considerations

  • Data Anonymization: Ensure user privacy in analytics
  • Retention Policies: Set appropriate data retention limits
  • Compliance: Follow GDPR, CCPA, and other privacy regulations
  • User Consent: Respect user preferences for data collection