Analytics & Monitoring

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Analytics Dashboard

Monitor your integration’s performance, user engagement, and effectiveness through comprehensive analytics.

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Key Metrics

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Usage Statistics

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Quality Metrics

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Conversation Analytics

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Popular Topics

View the most common topics and questions users ask:

• Top Keywords: Most frequently mentioned terms
• Category Breakdown: Questions grouped by knowledge base categories
• Trending Topics: Rising topics over time
• Unanswered Questions: Queries that couldn’t be resolved

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User Journey Analysis

Track how users interact with your integration:

• Entry Points: How users start conversations (widget, trigger buttons, etc.)
• Conversation Length: Average number of messages per conversation
• Drop-off Points: Where users typically end conversations
• Success Paths: Common patterns in successful interactions

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Performance Monitoring

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Response Quality

Monitor the quality of your integration’s responses:

**Quality Indicators:**
- Relevance Score: How well responses match user queries
- Completeness: Whether responses fully address questions
- Accuracy: Factual correctness of provided information
- Helpfulness: User-rated usefulness of responses

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Technical Performance

Track technical aspects of your integration:

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User Feedback

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Rating System

Users can provide feedback through:

• Thumbs Up/Down: Quick reaction-based feedback
• Star Ratings: 1-5 star rating system for conversations
• Written Feedback: Detailed comments and suggestions
• Follow-up Surveys: Post-conversation satisfaction surveys

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Feedback Analysis

• Sentiment Analysis: Overall user sentiment trends
• Common Complaints: Recurring issues or frustrations
• Feature Requests: User suggestions for improvements
• Success Stories: Positive feedback and testimonials

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Reporting Features

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Automated Reports

Schedule regular reports delivered to your team:

• Daily Summaries: Key metrics and highlights
• Weekly Performance: Trends and comparisons
• Monthly Analytics: Comprehensive performance analysis
• Custom Reports: Tailored reports for specific needs

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Export Options

Export data for external analysis:

• CSV Export: Raw data for spreadsheet analysis
• PDF Reports: Formatted reports for sharing
• API Access: Programmatic access to analytics data
• Dashboard Embeds: Embed charts in your own tools

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Optimization Insights

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Knowledge Base Gaps

Identify areas where your knowledge base needs improvement:

• Missing Information: Topics users ask about but aren’t covered
• Outdated Content: Information that may need updating
• Low-performing Articles: Content that rarely satisfies users
• Popular Content: Your most valuable knowledge base items

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Prompt Optimization

Use analytics to improve your integration’s prompts:

• Response Patterns: Common response structures and effectiveness
• User Preferences: How users respond to different communication styles
• Success Factors: What makes some responses more successful
• Iteration Testing: A/B test different prompt variations

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Advanced Analytics

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Custom Events

Track custom events specific to your use case:

// Track custom events
window.KnowFlowAnalytics.track('product_inquiry', {
  product: 'Pro Plan',
  user_type: 'trial_user',
  conversation_id: 'conv_123'
});

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Integration with External Tools

Connect analytics to your existing tools:

• Google Analytics: Track widget interactions as events
• Mixpanel/Amplitude: Send conversation data to product analytics
• CRM Integration: Update customer records with interaction data
• Support Tools: Sync with Zendesk, Intercom, etc.

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Best Practices

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Monitoring Strategy

• Set Baselines: Establish initial performance benchmarks
• Regular Reviews: Schedule weekly/monthly analytics reviews
• Alert Thresholds: Set up alerts for significant metric changes
• Continuous Improvement: Use insights to iterate and optimize

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Privacy Considerations

• Data Anonymization: Ensure user privacy in analytics
• Retention Policies: Set appropriate data retention limits
• Compliance: Follow GDPR, CCPA, and other privacy regulations
• User Consent: Respect user preferences for data collection