Common Issues & Solutions

Troubleshoot common problems with your KnowFlow integrations.

Widget Issues

Getting Help

Self-Service Resources

  1. Check System Status
    • Visit status page for service status
    • Review recent announcements and updates
  2. Review Documentation
    • Search this documentation for specific topics
    • Check our best practices guides
  3. Test in Isolation
    • Try your integration on a simple test page
    • Use the built-in chat interface in the dashboard

Contact Support

If you can’t resolve the issue:
  1. Gather Information
    • Integration ID and organization name
    • Browser/platform details
    • Screenshots or error messages
    • Steps to reproduce the issue
  2. Submit Support Request
    • Use the support widget on our website
    • Include all relevant details

Prevention Tips

  • Regular Testing: Test your integrations weekly
  • Monitor Analytics: Watch for unusual patterns or drops in performance
  • Keep Updated: Stay informed about platform updates and changes
  • Backup Configurations: Document your settings and prompt configurations