Integrations in KnowFlow are the interface between your knowledge bases and your users. They use the information you’ve stored to provide helpful, accurate responses across various platforms.

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What are Integrations?

Integrations in KnowFlow are customizable chatbots that leverage your knowledge bases to answer questions and provide assistance. You can deploy these integrations across multiple platforms to meet your users where they are.

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Key Concepts

Integration

The intelligent interface that interacts with users, powered by your knowledge

Knowledge Connection

The link between your integration and one or more knowledge bases

Deployment

How your integration is made available to users (website widget, API, etc.)

Prompt Engineering

Customizing how your integration responds using system prompts

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Integration Types

Web Chat Widget

Embeddable chat widget for your website with customizable triggers and appearance

Discord Bot

Connect your knowledge base to Discord servers for community support

Slack Integration

Add AI assistance directly to your Slack workspace

API Access

Direct API access for custom integrations and applications

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Getting Started

1

Create Your First Integration

Learn how to set up a new integration and connect it to your knowledge bases.

Creating Integrations

Step-by-step guide to creating and configuring your first integration
2

Choose Your Deployment

3

Customize & Monitor

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Quick Actions

Widget Trigger Buttons

Add custom buttons to open your chat widget

Best Practices

Tips for optimal integration performance

Troubleshooting

Common issues and solutions

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Need Help?